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Client Successes TCO Models & Sensitivity Analysis for Call Center TCO Models & Sensitivity Analysis for Wearing and Sealing Compounds Cost Model & Sourcing Analysis for Environmental Consulting Should Cost Model for Coffee Should Cost Model for Cement Price Discipline Model for Liners Supply Market Analysis- Supplier Selection and Pricing of Critical Chemical AIM&DRIVE® for Industrial Gases AIM&DRIVE® for Cellular Phones AIM&DRIVE® for Gift Box Packages	Client Success Story TCO Models & Sensitivity Analysis for Call Center SITUATION: A major computer company needed help to determine a global strategy for its customer service centers Two key questions needed addressing: Where should the centers be located? What should the ownership model be? The objective was to determine the option with the lowest Total Cost of Ownership HOW WE HELPED: Conducted in-depth primary and secondary research across North America, EMEA and Asia Pacific Developed detailed TCO models for various options Conducted sensitivity analyses to determine optimal solution BENEFITS: The analysis enabled the company to create a customer service model that represented an optimal solution and the lowest Total Cost of Ownership.
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